IP Technical Support

Silvestre Merino
IP Support Engineer, Mexico

Rogelio Diaz
IP Support Engineer, Mexico

ADDITIONAL TECHNICAL SUPPORT SERVICES

System Design and Integration
For headend and field applications, TVC can work with customers to determine the most appropriate equipment and connectivity products needed for various projects. In addition, TVC can provide on-site system integration and installation support for many applications including VoIP, VOD and Digital Transport.

Retrofitting
Some customers find that their unique system requirements are not met by “off-the-shelf” versions of certain products. TVC has the ability to customize certain products to meet the specific needs of its customer.

Custom Kitting
TVC works with many customers to package tools, self-installation kits for cable modems, VoIP, and HDTV related products for field technicians or construction crews. Kits can be made up of any products that TVC provides.

Auto Cad Engineering
For Outside Plant and Underbridge applications, TVC has AutoCad design capability. Our engineers will work with customers to create specific mechanical or topographic oriented designs to facilitate project, application, product planning and Bill of Materials.

Freight, Packaging, and Logistical Support
Our business relies on getting products to our customers in a timely, efficiently packaged and cost effective manner. TVC Freight Services continually evaluates the best methods and carriers to bring our product to our customers. In addition, customers can request packages, boxes, pallets, and truckloads to be packed, sorted and shipped to destinations in a precise manner that meets specific customer needs, including environmentally friendly solutions.

Please contact your local TVC representative at 305.716.2160 for more information.