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Distribution & Support Services

As system operators are navigating new revenue generating business services, engaging numerous different suppliers for planning, integration, implementation, products and delivery information, TVC Communications ask, why, when TVC can be your end-to-end solution provider?

TVC‘s Business Services Product Managers, Sales Engineers and Account Managers provide a wide range of technical support services including system design, product support and supply chain management to assist you in launching the latest technologies, identifying critical cost-saving opportunities.

PRODUCT TRAINING

Product TrainingTVC Sales and Product Management personnel will perform product training at customer or project site locations – wherever the need, at your convenience. In addition, TVC conducts WebEx/remote training on many of our products.
 

CUSTOM KITTING

TVC works with our customers to package any of the products that TVC provides, creating a custom kit to your specifications. Some of our standard kits include tools, self-installation kits for cable modems, VoIP, and HDTV related products, for field technicians or construction crews.
 

EDI, SWEB and ECOMMERCE

EDI, SWEB and EcommerceTVC Communications offers a wide variety of advanced VMI solutions to our customers, fully customizable, allowing real-time access to information. Customers can place orders from specific approved product listings, oversee the orders move through their own approval process and check inventory and shipping information, all tailored to their specific wants and needs. TVC is truly simplifying the daily business process for our customers, one click at a time. TVC also offers an extranet, allowing customers to search inventory and track their own order status.

Currently, our SEG division has full ecommerce capabilities on their web site. We have a commercial ecommerce site, HomeNetworkSupply.com, designed specifically for contractors and individual consumers.

 

TOOLS

“TOOLS” (TVC Ordering On-Line System) is an internet based, customized Bill-of-Material management system offered to installers and contractors. It has proven to be an outstanding tool in streamlining the procurement process of regularly purchased products used by multiple field installation personnel.

FREIGHT, PACKAGING, and LOGISTICAL SUPPORT

Our business relies on getting products to our customers in a timely, efficiently packaged and cost effective manner. TVC Freight Services continually evaluates the best methods and carriers to bring our products to our customers, whether through our global small parcel contracts, LTL, or specialty carriers. In addition, customers can request packages, boxes, pallets and truckloads to be packed, sorted and shipped to destinations in a precise manner that meets specific customer needs, including environmentally friendly solutions.
 

DISTRIBUTION and MATERIAL MANAGEMENT

Distribution and Material ManagementTVC’s unique position in the market, including its long standing relationships with key manufacturers, allows us to stock and deliver the products where and when our customers need it. With automated inventory management, vendor managed inventory programs, emergency order expediting, and regionally stocking facilities, TVC delivers 98% on-time and claim free shipments per day with a 99% same day fulfillment rate.
 

CUSTOMER SERVICE

TVC provides dedicated customer service personnel to support the unique and varying regional requirements of our customers.

Professionally trained in both technical product information and business best-practices, our customer service personnel are knowledgeable, accessible and responsive.

Regional Support teams have personnel that are fluent in a variety of languages in order to support local customer needs.

 
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