The Mexico City office has been affected by the recent earthquake. All employees are well and working from their homes. Please continue to call on them for support. We will let you know once the office has been allowed to reopen.
IP Technical Support | TVC CALA


IP SUPPORT – Ana Moreira

Click Here to Report Technical Issues.


Effective September 15, 2015, the TVC Ticket Manager System will no longer be available.

The old url ( will no longer be available and replaced with the new url ( All customers will need to request new credentials to authorize users on the platform. Once on the page, you must press the Sign In button to register as a new user.

The new platform will hold a new set of features, including the following:

  • System will be available for all devices, PC/MAC, Smartphones and Tablets.
  • Higher service availability and content protection.
  • Full-knowledge base self-service.
  • Selectable Multilanguage agent.
  • Ask the Community section, to get responses from experts and product managers.
  • Separate tracking system for RMA cases.

For any questions or inquiries about the system you may contact Ana Moreira.